Privacy Policy
Last Updated: [20-aug-26]
Mobile Wala Shop respects your privacy and is committed to protecting the information you provide when using our website, contacting us, or placing an order.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
1. Information We Collect
When you use our website, contact us, or place an order, we may collect information such as:
Full name
Email address
Phone number
WhatsApp number
Delivery address
City and location
Product and order information
Payment-related information necessary to process an order
Messages and inquiries submitted through our website
Information about your interaction with our website
We only request information that is reasonably necessary to provide our products and services.
2. How We Use Your Information
We may use your information to:
Process and manage orders
Confirm orders
Arrange delivery
Contact you regarding your order
Respond to product inquiries
Provide customer support
Process returns or exchanges
Handle warranty requests
Confirm product availability
Provide information about PTA status or registration where applicable
Improve our website and customer service
Prevent fraud or misuse
Comply with applicable legal requirements
3. Contact Form Information
If you submit an inquiry through our website, the information you provide may be sent to our business email:
This information may be used to respond to your product or service inquiry.
4. Order Information
If you place an order, we may retain information necessary to process and manage the order, including your contact details, delivery information, product information, and order history.
5. Payment Information
We may use third-party payment services or financial institutions to process payments.
Mobile Wala Shop does not intentionally request unnecessary sensitive payment information through ordinary website contact forms.
Payment information may be handled directly by the relevant payment provider.
6. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and improve the customer experience.
You can manage cookies through your browser settings where supported.
7. Sharing of Information
We do not intend to sell your personal information.
We may share necessary information with trusted service providers when required to provide our services, such as:
Delivery/courier services
Payment service providers
Website hosting and technical service providers
Website or business management tools
Services required to operate our online store
Information may also be disclosed when required by law or to protect our legal rights, customers, or business.
8. Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
9. Data Retention
We may retain customer information for as long as reasonably necessary to:
Complete orders
Provide customer service
Handle warranty or return matters
Maintain business records
Meet legal or accounting requirements
Resolve disputes
10. Your Choices
You may contact us regarding information associated with your orders or inquiries.
If you believe that information we hold about you is incorrect, you may contact us and request that it be reviewed or corrected where appropriate.
11. Children’s Privacy
Our website is not intentionally designed to collect personal information from children.
We encourage parents or guardians to supervise minors when using online shopping services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy or your personal information, contact:
Mobile Wala Shop
Shop #19, 3rd Floor
Mobile Market, Saddar, Karachi, Pakistan
Phone / WhatsApp: +92 326 2314339
Email: mobilewalashop@gmail.com