Terms & Conditions
Last Updated: [21-aug-26]
Welcome to Mobile Wala Shop. By using our website or placing an order with us, you agree to the following Terms & Conditions.
Please read these terms carefully before placing an order.
1. About Mobile Wala Shop
Mobile Wala Shop is a mobile phone retailer located at:
Shop #19, 3rd Floor, Mobile Market, Saddar, Karachi, Pakistan
We sell mobile phones and related products to customers across Pakistan.
2. Products
We offer genuine/original mobile phones, including Apple iPhones, subject to availability.
Our range may include:
iPhone X
iPhone 11
iPhone 12
iPhone 13
iPhone 14
iPhone 15
iPhone 16
iPhone 17
iPhone 17 Pro
iPhone 17 Pro Max
Other available models and variants
Product availability, storage, color, condition, and PTA status may vary.
3. New, Used and Open-Box Devices
We may sell:
Brand-new devices
Used devices
Open-box devices
Used devices are generally offered in excellent condition.
We do not sell refurbished devices.
The condition and PTA status of a device will be communicated to the customer before purchase.
4. Genuine Products and IMEI Verification
We sell genuine/original products.
Customers may verify the device and IMEI before completing the purchase.
Customers receiving a delivery may also check the device according to the applicable delivery procedure.
5. PTA Status
Products may be available as either:
PTA Approved
Non-PTA
The applicable PTA status will be clearly communicated before purchase.
We may also provide assistance with PTA approval or registration.
Any applicable PTA tax or registration charges may be separate from the phone’s selling price unless specifically stated otherwise.
Customers should confirm the final price and PTA status before completing their order.
6. Product Prices
Prices displayed on the website may change without prior notice.
The final price applicable to an order will be confirmed before the order is processed.
Product prices may vary depending on:
Model
Storage
Color
PTA status
Device condition
Stock availability
7. Product Availability
Products are subject to availability.
A product appearing on the website does not necessarily guarantee that a specific color, storage capacity, or variant will remain available until the order is confirmed.
8. Order Confirmation
To confirm and prepare an order, a Rs. 3,000 advance payment is required.
The order will be prepared for delivery after the required advance has been received and the order details have been confirmed.
9. Cancellation Policy
Customers may request cancellation before shipment.
The Rs. 3,000 advance payment is non-refundable if the customer cancels the order.
Customers should contact Mobile Wala Shop as early as possible if they wish to cancel an order.
10. Delivery
We provide delivery across Pakistan.
The standard delivery charge is Rs. 3,000.
Estimated delivery times are:
Karachi: Normally up to 15 days.
Other cities: Approximately 15–20 days.
Delivery times are estimates and may be affected by courier operations, weather, public holidays, incorrect customer information, or other circumstances outside our control.
11. Delivery Address
Customers are responsible for providing a correct and complete delivery address and contact number.
If incorrect information causes a delivery problem, additional arrangements or charges may apply.
12. Checking the Product on Delivery
Where supported by the delivery process, the customer may open and check the phone with the delivery representative before accepting the delivery.
Customers are also provided a 3-day checking period after receiving the phone.
Customers should report any issue as soon as possible.
13. Return Policy
Customers have a 3-day checking period from the date of receiving the phone.
If a customer requests a return because they are not satisfied with the purchase, a Rs. 5,000 deduction will apply to the refund.
After the 3-day checking period, returns under this checking/return policy will generally not be accepted.
14. Exchange Policy
Exchange requests may be accepted subject to:
Device condition
The applicable 3-day checking period
Product availability
Verification by Mobile Wala Shop
Applicable store terms
Customers should contact us as soon as possible if they wish to request an exchange.
15. Warranty
Phones are covered by a 1-year Mobile Wala Shop shop warranty, subject to the applicable warranty terms.
The warranty applies to both PTA and Non-PTA phones.
Customers will receive the Mobile Wala Shop business card with their purchase.
Accessories are not covered by the shop warranty.
16. Warranty and Physical Damage
Warranty coverage may be subject to inspection and verification.
Customers should protect the device from physical damage, liquid damage, misuse, unauthorized repair, or other conditions that may affect warranty eligibility.
The applicable warranty decision will be made after inspection of the device.
17. Payment
Customers are required to pay the Rs. 3,000 advance before the order is prepared.
The remaining applicable amount may be paid using available card/payment methods agreed with Mobile Wala Shop.
Customers should confirm available payment options before completing an order.
18. Customer Responsibility
Customers are responsible for:
Providing accurate contact information
Providing the correct delivery address
Checking the product upon delivery where applicable
Reviewing the product information before ordering
Confirming model, storage, color, PTA status, and condition before purchase
19. Website Information
We make reasonable efforts to keep product information, prices, stock information, and other website content accurate.
However, errors or outdated information may occasionally occur.
We reserve the right to correct errors and update product information when necessary.
20. Changes to Products and Policies
Mobile Wala Shop may update products, prices, availability, services, and policies from time to time.
Updates will be reflected on the website where appropriate.
21. Prohibited Website Use
Customers must not use our website to:
Commit unlawful activities
Attempt unauthorized access
Damage or interfere with website functionality
Submit fraudulent orders
Provide intentionally false information
Abuse website forms or communication systems
22. Contact Information
Mobile Wala Shop
Shop #19, 3rd Floor
Mobile Market, Saddar, Karachi, Pakistan
Phone / WhatsApp: +92 326 2314339
Email: mobilewalashop@gmail.com
Business Hours
Monday–Saturday: 11:00 AM – 10:00 PM
Sunday: 1:00 PM – 5:00 PM
23. Acceptance of Terms
By using this website or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.
If you do not agree with these terms, please do not place an order through the website.