Frequently Asked Questions
What products do you sell?
We sell genuine/original mobile phones, with a focus on Apple iPhones. Our available range includes models from iPhone X through iPhone 17 Pro Max, subject to stock availability.
We offer new, used, and open-box devices. Used devices are generally offered in excellent condition.
We do not sell refurbished devices.
Do you sell PTA Approved iPhones?
Yes. We sell PTA Approved iPhones.
PTA status is clearly communicated for each applicable device.
Do you sell Non-PTA iPhones?
Yes. We also sell Non-PTA iPhones.
The PTA status of the phone will be clearly communicated before purchase.
Do you provide PTA approval or registration services?
Yes. We can also assist customers with PTA approval/registration.
Any applicable PTA tax or registration charges will be communicated separately where applicable.
Is PTA tax included in the phone price?
PTA-related charges depend on the device and its status. Any applicable PTA tax or registration amount will be communicated separately where applicable.
Customers should confirm the final price and PTA status before placing an order.
Can I check the phone before accepting delivery?
Yes. For delivered orders, the delivery representative will allow the customer to open and check the phone before accepting the delivery, subject to the delivery process.
Customers also have a 3-day checking period after receiving the phone.
Do your phones have a warranty?
Yes. Phones come with a 1-year Mobile Wala Shop warranty.
Customers will also receive our shop business card with their purchase.
The warranty applies to both PTA and Non-PTA phones according to the applicable warranty terms.
Are accessories covered under warranty?
No. Accessories are not covered under our shop warranty.
What is your return policy?
Customers have a 3-day checking period after receiving the phone.
If a customer wants to return the phone because they are not satisfied with the purchase, a Rs. 5,000 deduction will apply to the refund.
After the 3-day checking period, returns will generally not be accepted under the checking/return policy.
Can I exchange my phone?
Yes, exchange may be available subject to the condition of the device and applicable store terms.
Customers should contact Mobile Wala Shop as soon as possible if they want to request an exchange.
What if the phone has a problem?
Our phones are supplied in genuine condition. Customers should inspect the device upon delivery and during the 3-day checking period.
If a problem occurs that is covered by the applicable shop warranty, customers should contact us for assistance.
Can I cancel my order?
es. Orders can be cancelled before shipment, subject to our cancellation policy.
However, the Rs. 3,000 advance payment is non-refundable in case of cancellation.
Customers should contact us as early as possible if they want to cancel an order.
How much advance payment is required?
A Rs. 3,000 advance payment is required to confirm and prepare an order for delivery.
The remaining applicable amount can be paid according to the available payment method agreed for the order.
What payment methods do you accept?
We accept card payments for the applicable remaining amount.
The required Rs. 3,000 advance is transferred before we prepare the order for delivery.
Do you offer Cash on Delivery?
Our standard order process requires a Rs. 3,000 advance payment before the order is prepared for delivery. Customers should contact us to confirm the available payment options for their specific order.
Do you deliver throughout Pakistan?
Yes. We deliver across Pakistan.
What are your delivery charges?
Our standard delivery charge is Rs. 3,000.
How long does delivery take?
Estimated delivery times are:
- Karachi: normally up to 15 days
- Other cities: approximately 15–20 days
Delivery times can vary depending on circumstances affecting the shipment.
Do you have a physical shop?
Yes.
Mobile Wala Shop
Shop #19, 3rd Floor
Mobile Market, Saddar, Karachi, Pakistan
What are your shop timings?
Monday–Saturday: 11:00 AM – 10:00 PM
Sunday: 1:00 PM – 5:00 PM
How can I contact Mobile Wala Shop?
Phone / WhatsApp: +92 326 2314339
Email: mobilewalashop@gmail.com
Can I ask about a specific iPhone model?
Yes. You can contact us about any available iPhone model, including iPhone X through iPhone 17 Pro Max.
You can ask about:
- Price
- Storage
- Color
- PTA status
- Non-PTA status
- Availability
- Condition
- Warranty
- Delivery
- PTA registration
Our team can provide the available information for the requested device.
Are prices and stock always the same?
No. Prices, colors, storage options, and stock availability can change.
Customers should confirm the current price and availability before placing an order.